Refunds and cancelling

Try it first

Before you pay, the demo gives you three full reviews. Same marking, same feedback, same follow-up questions. That is how you check the tool suits you and your grade.

Monthly plan (€25 a month)

Cancel any time from your account page: the button opens Stripe’s customer portal, one click, no email needed. Access runs to the end of the month you already paid for and nothing more is charged.

Changed your mind inside the first 14 days? Email [email protected] from the address you paid with and we refund the first payment, less a fair share for the reviews you ran. Five reviews or fewer and we refund it in full. After 14 days, cancelling stops the next charge; the month already started is not refunded.

Forgot to cancel and got charged for a month you did not use at all? Email us within 7 days of that charge. If there were no reviews in the new month, we refund it.

Six-month pass (€75 for six months)

This is digital content supplied at once. Before you pay you tick a box asking for access to start immediately and acknowledging that the 14-day right to cancel does not apply. So there is no cooling-off refund on the pass, which is why the demo comes first.

When we refund anyway

• You were charged twice for the same thing.
• The site did not work for you and we could not fix it within a few days of you telling us.
• You bought the wrong plan by mistake and tell us straight away, before running more than a couple of reviews.

Refunds go back to the card that paid, through Stripe, usually within 5 to 10 working days. Refunding ends the access.

A review you think is wrong

Use the report button under the review. We read every report. A wrong review is a bug on our side, and we would rather fix the marking than keep the money.

Your legal rights

Nothing on this page limits the rights you have as a consumer under the Consumer Rights Act 2022 or EU law. Complaints can also go to the Competition and Consumer Protection Commission.